Our Management Process

Our Proven Management Process

We believe that successful property management comes from a proven, transparent, and repeatable process. We’ve refined our system to ensure every detail is covered, every risk is minimised, and your property is managed to the highest possible standard, every single time.

Here is our step-by-step guide to managing your property.

1. Initial Consultation & Rental Appraisal

It starts with a no-obligation chat. We visit your property, discuss your investment goals, and provide a comprehensive rental appraisal.

Data-Driven Appraisal: We use current local market data from the Hibiscus Coast to give you an accurate rent range, not just an inflated guess.
Compliance Check: We’ll advise on any necessary work to ensure your property is fully compliant with the Healthy Homes Standards.

2. High-Impact Marketing Campaign

Once you give us the go-ahead, we launch our marketing campaign to attract the largest possible pool of high-quality tenants.

Professional Photography: We arrange professional photos to make your property stand out (at no cost to you).
Maximum Exposure: Your listing gets a premium placement on Trade Me, realestate.co.nz, rwbeacon.co.nz, and is shared with our exclusive Ray White tenant database.
Managed Viewings: We manage all enquiries and conduct as many private and group viewings as it takes to find the right tenant.

3. Rigorous Tenant Screening

This is the most critical step. We treat your property as if it were our own, putting every applicant through a robust screening process.

Full Checks: We conduct credit checks, Tenancy Tribunal database searches, and Google/social media scans.
Verification: We verify employment and income to ensure affordability.
Reference Checking: We speak directly to previous landlords to confirm payment history and property care.

You get the final say. We present you with a shortlist of the best applicants and our professional recommendation, but the final decision is always yours.

4. Tenancy Agreement & Move-In

Once you’ve approved a tenant, we handle all the paperwork to ensure the tenancy starts on a secure, legally-compliant footing.

Legal Agreement: We prepare and sign a comprehensive, legally-watertight Residential Tenancy Agreement.
Bond Lodgement: We collect the full bond (and pet bond, if applicable) and lodge it correctly with Tenancy Services.
Detailed Entry Inspection: Before handing over the keys, we conduct a meticulous entry inspection with 30-50+ photos. This report is the key to protecting your interests at the end of the tenancy.

5. Day-to-Day Proactive Management

This is where our service truly shines. We take over the complete management so you can relax.

Rent Collection: We monitor rent payments daily with our zero-tolerance system.
Regular Inspections: We conduct quarterly inspections and send you a detailed photo report every time.
Maintenance Management: We manage all tenant requests and contractor visits, from a dripping tap to urgent repairs, 24/7.
Rent Reviews: We proactively review the rent annually to ensure your property is always aligned with the current market, maximising your return.

Clear Financial Reporting

We make the accounting simple and transparent. All your financial information is available 24/7 through our secure online owner portal.

Monthly Statements: You’ll receive a detailed, itemised statement each month showing all income and any expenses.
End of Financial Year Report: We provide a comprehensive annual report, making tax time a breeze for you and your accountant.

Ready to Get Started?

Our process is proven to protect your property and maximise your return. Let’s start the conversation.